2022 Holiday Update:
Custom Sets: 5-10 day turn aroundBulk Orders: 30 day noticeInternational/Events: 21 day noticeDomestic Shipping: 3-7 business daysInternational Shipping: 5-10 business days
The standard turn around time for custom press-on nails are 3-5 business days. Anything with a lead time of more than 5 days will be communicate with you for assurance.
Shipments come from our head office in Toronto, and is usually shipped via Canada Post. Standard, off-season time frames are 3 business days. This does not include international shipping. Please allow an additional 2 business days for the U.S., 4 days for Europe, and an additional 5 days for anywhere else in the world.
Anything coming from our manufacturer(s) have an extended time frame of up to 30 days. Our warehouse is providing the fastest shipping method within reasonable rates.
We are constantly seeking ways to improve, and apologize for any inconvenience and/or disappointment.
We ask that you please be patient with us and Contact Us
if you'd like to talk.
Once an order has shipped, it cannot be modified or cancelled. We ship items out as soon as they're ready, and so your items may come separately. Products offered through the site is available for delivery to addresses worldwide.
Shipping addresses must be valid addresses, including post office boxes. You are responsible for the shipping costs associated with the delivery to you of merchandise purchased through the Site. Shipping fees are non-refundable.
All merchandise purchased is intended for use in the country from which it was ordered. If, however, you decide to take merchandise to another country, you will be responsible for adhering to both the export legislation of the order country and the import legislation of the destination country. LUXE NAILS shall not be liable.
We know that you are excited to receive your order, and we are excited to get it to you! That’s why we generally ship out all orders within 1-3 business days when inventory is on hand. 1-7 days if it is coming from our warehouse. The time it takes for your order to arrive will depend on where you are located, the origin, and the shipping method.
We don't want to charge 4x the price for expedited warehouse shipping, therefore, most items are sent via standard shipping.
Please note that estimated delivery times do not apply to the following locations: Yukon, Northwest Territories, Nunavut, Alaska, Mexico, and air stage postal codes.
The delivery times outlined above are estimates only and LUXE NAILS will not be responsible for any damages or costs resulting from any delays in delivery.
Want to see where your order is at all times? Once the transaction is made, we will email you with a tracking number so you can see where your package is at all times. If you have ordered multiple items, you may receive each item individually, on different dates.
The Transportation of Dangerous Goods regulation is known as TDG. Transport Canada is responsible for developing and monitoring safety standards and regulations concerning dangerous goods in Canada. Dangerous goods (also known as hazardous materials in the U.S.) are commodities that, when transported, pose a risk to health, safety, property or the environment. Certain items considered dangerous goods including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required to be shipped by standard, ground-only transport due to air transport restrictions and regulations.
LuxeNailsTO.com is committed to getting your products to you as fast as possible, in the most safe and responsible way. This is why Ground Shipping is required for all such items.
Questions, comments, concerns?